These Terms and Conditions govern the supply of all Goods and Services provided by us to you.

We are: Vee Dub Transporters (VanPimps Ltd - company registration number 08865975).

Our address is: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire LE12 7RZ. We can be contacted: By post at the address given above; or by telephone – 0800 292 2005.

You are: A purchaser of our Goods and/or Services.

Please read the terms and conditions set out below carefully before opening an account and purchasing Goods or ordering Services from us. By opening an account, ordering Goods or Services from us or otherwise using this Website you agree to be bound by these terms and conditions (“Terms and Conditions”).

1.    Definitions

“Agreement” is a reference to these Terms and Conditions, any order form and payment instructions provided to you; “the Customer”, “you”, “your” and “yours” are references to you the person purchasing any Goods or Services from us; “Goods” means any vehicle part, product or item ordered by you from us; “Services” means the vehicle upholstery service and such other services that we may agree to provide to you from time to time; “Terms and Conditions” means the terms and conditions of supply set out in this document; “we”, “us” and “our” are references to Vee Dub Transporters (VanPimps Ltd); “Website” is a reference to the website, www.veedubtransporters.co.uk  which is run and operated by us and on which these Terms and Conditions are displayed.

2.    Ordering

2.1    When ordering any Goods or Services from us you do so in accordance with this Agreement. You are deemed to have accepted the prices of the Goods or Services quoted to you and other terms such as delivery which may have been quoted to you at the time of placing your order.

2.2    Any order that you place with us is subject to product availability and acceptance by us.  When you place your order online we will send you an email to confirm that we have received it.  This email confirmation will be produced automatically so that you have confirmation of your order details.   The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.  Once we have sent the confirmation email we will then check availability and contact you with a further email.   If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased.   If the Goods are not available we will also let you know by email.

2.3    Acceptance by us of any order placed by you will only take place when we notify you that your order has been accepted.

2.4    Any contract for the supply of Goods and/or Services is between you and Vee Dub Transporters (VanPimps Ltd).

2.5    All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future.  We also reserve the right to alter the Goods or Services available for sale on the Website and to discontinue any product line or service.

2.6    The contract for the Goods or Services will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.

2.7    You agree to take particular care when providing us with your payment details and you warrant that these details are accurate and complete at the time of ordering. You agree to take particular care when providing address information at the time of ordering. No liability is accepted for orders where delivery information is incorrect, incomplete or misleading.

2.8    You must check that the order meets your requirements and that the quantity and specifications of the Goods meet your requirements.

2.9    It is your responsibility to ensure that the Goods are suitable for the purpose for which you intend. You must ensure that the Goods or Services purchased are compatible with the relevant vehicle. All Goods sold by us must be installed and used in accordance with the manufacturer’s guidelines and recommendations.

2.9.1   Any advice regarding product compatibility is offered as a general recommendation only. It is the customer’s sole responsibility to verify the compatibility and suitability of the product for their vehicle before making a purchase.

2.9.2   We are not obligated to provide fitting advice or installation instructions. Any instructions that may be provided are for reference only and should be followed at your own risk. If you are uncertain about any aspect of the installation process, we strongly recommend seeking professional assistance or consulting a qualified expert before proceeding.

2.10    Where we accept credit or debit cards, you also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

2.11    When orders are placed in person it is the responsibility of the customer to bear any costs in returning unwanted goods or faulty goods for inspection and/or replacement.

2.12   For orders placed over the phone we will not take responsibility for incorrectly ordered items, it is your responsibility to make sure you give us the correct information for your order and it is your responsibility to check the order email we send to you once we have taken payment to ensure it is correct.

3.    Prices and Payment

3.1    Prices are exclusive of value added tax and delivery charges which will be added to your order if applicable.

3.2    The total price for Goods and Services ordered, including delivery charges, will be confirmed to you when you place your order.

3.3    Full payment must be made for all Goods or Services at the time of placing your order by one of the methods displayed on our Website.

4.    Delivery

4.1    Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any Goods under this Agreement.

4.2    Details of our delivery charges and delivery times can be found in Delivery Information. We reserve the right to increase these from time to time without notice to you. Any update to the prices will be displayed in Delivery Information. Please call us for delivery costs to countries outside the United Kingdom.

4.3    All risk in the Goods shall pass to you upon delivery.

4.4    If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you.

4.4.1    If your order is returned to us due to missed delivery attempts or an incorrect or incomplete address, you will have 7 days to inform us of your preferred course of action, our team will also try to contact you. If you would like your goods re-shipped, a second shipping fee will apply. If you prefer a refund and the items are in resellable condition, you will receive a refund for the order amount, minus the original shipping cost. If we do not hear from you within the 7-day period after the return, your order will be automatically refunded, with the original shipping cost deducted. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you may be asked to indemnify us in full for such cost.

4.5    You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

4.6    You must check the order confirmation email for tracking information relating to the Goods and contact the relevant courier to establish the delivery time if the Goods have not been delivered on time. If you are unsuccessful with the courier you must notify us immediately if the Goods have not been delivered or if there has been a partial delivery of the Goods only. Any missing items should be listed and notified to us within 3 days.

4.7   Incomplete or incorrect orders must be notified to us within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

4.8    No refunds of the delivery charge are made for late deliveries.

4.9   In the rare event that you receive an incorrect product, you must refrain from fitting, modifying, or altering the item in any way. Any such modifications will render the product ineligible for return or replacement.

4.10   Once proof of delivery has been confirmed by our courier, the responsibility for the order is transferred to the customer. In the event that the item is subsequently lost or stolen, a valid crime report must be provided in order for a replacement product to be issued. This requirement is necessary to facilitate our claims process with the courier and to protect against fraudulent claims.

4.11 Click & Collect – Loading of Goods Where Goods are collected by you under our Click & Collect service, you are responsible for ensuring that your vehicle is suitable for the transportation of the Goods. At your request, we may assist with loading the Goods into your vehicle; however, such assistance is provided as a courtesy only. All loading is undertaken at your own risk. To the fullest extent permitted by law, we shall not be liable for any loss, damage, cost, or expense arising from or in connection with the loading of the Goods, including (without limitation) damage to the Goods, your vehicle, or any other property.

5.    Cancellation and Returns

5.1    Cancellations:

5.1.1   You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).

5.1.2   You must notify us immediately if you decide to cancel your order preferably by email at help@veedubtransporters.co.uk and quote your order number. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.

5.1.3   To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.2 Effects of Cancellation:

5.2.1   If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.2.2   We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.

5.2.3   We will make the reimbursement without delay and not later than – 14 days after the day we receive back from you any Goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

5.2.4   You shall send the Goods back or hand them over to us at the following address – Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire LE12 7RZ without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.

5.2.5   You will have to bear the costs of returning the Goods.

5.2.6   You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

5.2.7   If you requested to begin the performance of Services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

5.3 Returns:

5.3.1   If a fault occurs within thirty (30) days of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. For faults notified to us after this time we will offer you the option of having the Goods repaired or replaced. You must ensure that the Goods are returned to us. Replacement Goods will be charged at the full price.

5.3.2   All returns must be accompanied by a completed Returns Authorisation Form “RAN”. You can obtain an RAN by completing the form on our ‘Return An Item’ page. If an item is returned without this form and/or beyond the 30-day return period, no refund or credit will be issued. If you wish to have the item re-delivered, you may do so by covering the additional shipping costs.

5.3.3   The cost of returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. Any refunds or re-credits will be undertaken within 14 days.

5.3.3.1   Goods that are no longer wanted can be returned within 30 days from the date of purchase for a store credit or refund, so long as the goods are unopened, unused, and in a saleable condition. You must notify us of your intent to return your goods within 14 days of receiving them. You then have an additional 14 days to send them back to us.

5.3.4   Goods which develop a fault or become faulty within the manufacturer’s warranty or guarantee period may be repaired or replaced at our discretion provided that the Goods are used in accordance with the manufacturer’s recommendations and guidance.

5.3.5.1   All Goods returned to us must be sent via a reputable courier adequately packaged in the original packaging and returned to the address specified above.

5.3.5.2 If you return goods without any identifiable information such as an RAN number, we will hold them for 14 days. After 14 days, if we have been unable to identify who the goods were returned by, we will either dispose of the product or add it back in to our stock.

5.3.6   In some cases we may request that you provide us with suitable evidence such as a video or photograph of the damaged item prior to returning this to us. These rights are in addition to any legal rights that you may have.

5.3.7  Refusing delivery - If you refuse delivery and the item gets returned to us we will inspect the goods, place them back into stock and issue a refund less postage costs and less any costs charged by our couriers for returning the goods to us.  If you decide you don't want an item simply accept delivery then arrange with us to return it for a full refund.

5.3.8   When a refund is issued in relation to these terms we will make reimbursement using the same means as the initial transaction unless we have expressly agreed otherwise.  We will issue reimbursement once the goods have been returned to us and inspected.

5.3.8.1 Any item that was purchased whilst on sale or that was a clearance item, will be reimbursed as a store credit to be used on our website and not as a monetary refund. We will issue reimbursement once the goods have been returned to us and inspected.

5.3.9   When items are provided for free as part of a bundle on our website. If you choose to partially return the bundle, the original retail price of any free product will be deducted from the refund amount.

6.    Damage in Transit

6.1    You must notify us immediately if Goods are found to be damaged upon delivery. You must keep the Goods within the original packing and make these available for inspection.

6.2    In the case of Goods damaged in transit our total liability to you is limited to providing replacement Goods within a reasonable period.

7.    Title

7.1    Title to Goods which have been returned to us and in respect of which we have provided a substitute or paid a refund will transfer to us upon despatch of a replacement or the date of the refund as appropriate.

8.    Our Obligations

8.1    Where we agree to provide Services to you, we agree to perform such Service with reasonable skill and care.

8.2    Turnaround times and timing for completion of the Service are intended as a guide only and we cannot be held liable for any delays where the Service takes longer than anticipated.

8.3    We will pass on to you the benefit of any manufacturer warranty which is provided with the Goods and no other warranty is hereby expressed or implied in respect of the Goods.

9.    Our Website

9.1    The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.

9.2    We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

9.3    You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service.

9.4   Images on our website are for illustrative purposes only and the actual product may differ slightly from the images shown.

9.5  Competitions - We run regular competitions on Facebook and our website.  By entering our competitions you give us permission to promote any images you submit for our marketing purposes.  All competitions can be withdrawn at any time at our discretion.

10.    Intellectual Property Rights

10.1    Ownership in, and all rights created in relation to the contents of this Website vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.

10.2    The intellectual property rights in the brand names or trademarks used in connection with the display of Goods on the Website shall belong to the owners of such brand names or trademarks. The purchase of any Goods or Services from us does not confer on you any rights in any such brand names or trademarks.

11.    Linked Sites

There are a number of links on our Website to third party websites which we believe may be of interest to you. We do not represent the quality of the equipment or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or equipment that they may provide to you.

12.    Limitation of Liability

12.1    We disclaim any and all liability to you for the supply of the Goods or Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a Consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

12.2    We shall not be held liable for any failure or delay in delivering Goods or providing Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties which shall include, but is not limited to, any labour strikes, bad weather conditions, fires, governmental actions, war or terrorist acts.

12.3    We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property and/or loss from claims of third parties arising out of the use of the Goods purchased from us or provision of our Services.

12.4    We shall not be held liable for any misrepresentations other than fraudulent misrepresentations.

12.5    Under no circumstances will we accept liability for any loss, damage or expense suffered or incurred by you as a result of any of our Goods being fitted or installed by anyone who is not approved by us.

12.6 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

12.7 Our liability is limited to the cost of the goods provided by us and we accept no liability for any costs that may arise through fitting issues, faults or damage.

13.    Your Information

13.1   We collect, manage and process all personal information that you provide to us in accordance with our Privacy Policy.

13.2   You are entitled to request a copy of the personal information we hold on you. Please refer to our Privacy Policy for full details of your rights.

13.3  We comply with the Data Protection Legislation applicable in the United Kingdom which means (i) unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.

14.    Complaints about our Service

If you have a complaint please write to Vee Dub Customer Services, Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire LE12 7RZ or email help@veedubtransporters.co.uk. We welcome and learn from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following email address when completing the form help@veedubtransporters.co.uk.

15.    General

15.1    We may assign, subcontract or novate any part or parts of our rights and obligations under these Terms and Conditions and this Agreement without your consent or any requirement to notify you.

15.2    We reserve the right to cancel or reduce any order which may have been accepted by us where, due to circumstances beyond our control it is not possible to deliver the Goods.

15.3    The Terms and Conditions, any order form and payment instructions constitute the entire agreement between you and us. No other terms, representations, promises or statements whether expressed or implied shall form part of this Agreement including for the avoidance of doubt, any terms and conditions which the Customer tries to apply in any purchase order, confirmation of order, specification or other document or communication. In the event of any conflict between these Terms and Conditions and any other term or provision, these Terms and Conditions shall prevail.

15.4    Any variation to these Terms and Conditions shall only be valid if made in writing and signed by an authorised representative of Vee Dub Transporters (VanPimps Ltd).

15.5    If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

15.6    These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

15.7    No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

15.8    It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.

15.9  Where a price promise guarantee is offered on certain products on our website this is for comparable quality products and is based on the product price and shipping cost.  If a competitor offers a cheaper priced comparable quality product cheaper than us (including shipping) we will price match.

15.10  Chrome, Aluminium, Stainless Steel and Powder Coated Products - Our stainless steel products carry a 12 month fair usage limited warranty against build quality and workmanship.  Claims made against surface defects or corrosion during the warranty period are subjected to a fair usage policy and the value will diminish according to the number of months left under the warranty.

15.11 Discount codes - All discount codes, coupons and vouchers are at the discretion of Vee Dub Transporters and can expire at any time.  To read more about our policy on discount codes click here. Brackets and mounting points are not covered against surface degradation.  Chrome, Aluminium and Powder Coated products do not carry a warranty against surface degradation as their condition will entirely depend on maintenance and customer care.  During the winter months, special care must be taken to wash and remove road salt and grit or corrosion will quickly occur.  We also strongly advising fitting mudflaps for use with sidebars to reduce degradation.

Last updated June 2026